A multitude of features are packaged within Planday Connector, providing a 360° view of agent activities, allowing easy reporting, monitoring and enabling better scheduling.
Agent data resides both in Zendesk and Planday. With Agent 360° you have the ability to monitor, control and report on agent information and activity, while ensuring that agent data is synchronised between the two applications.
An accurate time tracking solution that automatically and in a non-obtrusive way, tracks all of the time agents spend in Zendesk, comparing the scheduled work against what was actually completed.
Managers have full visibility on their agents' actions and are able to compare time spent by their agents on Zendesk against their schedules and breaks allowance on Planday.
Unlocks the power of prediction, to allow managers to view scheduling suggestions based on their agent activity and schedule utilisation.
Three different pricing plans are available, each tailored to satisfy your requirements.
A 360° view of agent activities, easy reporting, time tracking, and better scheduling. All in one package.