A customer service agent scheduling and monitoring solution

Planday Connector integrates seamlessly with Zendesk, allowing for a comprehensive agent tracking package.

Improve and optimise scheduling, generate reports and monitor agent activities.

FEATURES

A multitude of features are packaged within Planday Connector, providing a 360° view of agent activities, allowing easy reporting, monitoring and enabling better scheduling.

Agent 360°

Agent data resides both in Zendesk and Planday. With Agent 360° you have the ability to monitor, control and report on agent information and activity, while ensuring that agent data is synchronised between the two applications.

Time Tracking

An accurate time tracking solution that automatically and in a non-obtrusive way, tracks all of the time agents spend in Zendesk, comparing the scheduled work against what was actually completed.

Agent Activity and Insights

Managers have full visibility on their agents' actions and are able to compare time spent by their agents on Zendesk against their schedules and breaks allowance on Planday.

Forecasting

Unlocks the power of prediction, to allow managers to view scheduling suggestions based on their agent activity and schedule utilisation.

Pricing

Three different pricing plans are available, each tailored to satisfy your requirements.

Starter


  • €2.00
    per agent, per month, when billed yearly
    €2.30/agent, per month, when billed monthly
  • AGENT TIME TRACKING

    Smart and automated timelog keeping on ticket activities
  • SYNC AGENTS BETWEEN PLANDAY & ZENDESK

    Integrate agent information between systems
  • PLANDAY SCHEDULE UTILIZATION

    Compare actual schedule against time spent on Zendesk
  • TRENDS REPORT

    Analyze different metrics to identify trends based on time
  • CUSTOMIZE TIME

    Agents can manually add or remove time before submission

Plus


  • €4.00
    per agent, per month, when billed yearly
    €4.60/agent, per month, when billed monthly
  • EVERYTHING FROM THE PREVIOUS PLAN PLUS
  • AGENT ACTIVITY

    View the latest timelog or break entries by your agents
  • ADVANCED EXPORTS

    Export charts and reports in xlsx, csv, json, pdf, jpg & png
  • MONITOR BREAKS

    Log and report on agent breaks
  • STANDARD SUPPORT

    8.30AM - 5.30PM GMT+1 | Monday-Friday

ENTERPRISE


  • €10.00
    per agent, per month, when billed yearly
    €11.50/agent, per month, when billed monthly
  • EVERYTHING FROM THE PREVIOUS PLAN PLUS
  • DATACENTER SELECTION

    Bound by regulations? Specify the location of your data
  • CUSTOM REPORTING

    Up to 6 custom reports or charts accustomed to your needs
  • DATABASE EXPORTS

    Raw database exports ready for consumption by your BI team
Requires minimum of 40 agents.

Purchase a Plan


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Planday Connector

A 360° view of agent activities, easy reporting, time tracking, and better scheduling. All in one package.